Privacy Policy

Cornwall Unlocked, trading as Prestige Properties Cornwall, is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or contact us.

We handle personal data in accordance with the UK GDPR (as retained under the Data Protection Act 2018) and other relevant data protection laws.

Information We Collect

We collect and process personal data only where necessary to respond to your enquiries or provide our services. This may include:

• Name
• Email address
• Contact number (if provided)
• Any other information you choose to share with us in relation to your enquiry

How We Use Your Information

Your personal data will be used solely for the following purposes:

• To respond to your enquiries and provide requested services
• To manage bookings and communicate effectively with you
• To maintain business records and comply with legal obligations
• To send you marketing communications only where you have confirmed your consent

We do not sell or share your personal data with third parties for marketing purposes. Data may only be shared with third parties when legally required or where a lawful basis exists, such as compliance with a legal obligation or performance of a contract.

Data Retention

We retain personal data for no longer than necessary:

• Six months from your initial enquiry if you do not proceed with a booking
• Six months after your departure date if you book a holiday with us

After these periods, your personal data is securely deleted or anonymised.

Social Media

We may process publicly available comments or interactions made via our social media pages. We will not use this information beyond legitimate business purposes or where explicitly permitted.

Marketing and Opt-Out

You can opt out of receiving marketing messages at any time by emailing [email protected] with “OPT-OUT” in the subject line.

Your Data Protection Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right to be informed – You have the right to understand how we use your data (as explained in this notice).
• Right of access – You can request copies of the data we hold about you.
• Right to rectification – You can ask us to correct inaccurate or incomplete data.
• Right to erasure – You can request the deletion of your data (“the right to be forgotten”).
• Right to restrict processing – You can ask us to limit how we use your data.
• Right to data portability – You can request your data in a machine-readable format.
• Right to object – You can object to our processing in certain circumstances, particularly in relation to direct marketing.

To exercise any of your rights, please contact us at the address below.

Contact Details

If you have questions about this Privacy Policy or wish to make a data protection request, please contact:
Email: [email protected]

Telephone: 07740 183450

If you are dissatisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

Visit www.ico.org.uk for more information.

Cookies

Our website uses cookies to improve user experience and site performance. By continuing to browse our website, you consent to our use of cookies.

Cookies are small text files placed on your device to collect information about browsing behaviour. We use the following types of cookies:

• Strictly necessary cookies – Required for the secure and proper functioning of the website.
• Performance cookies – Help us understand how visitors use the site and improve performance (for example, via Google Analytics).
• Functionality cookies – Remember user preferences and enhance usability.
• Targeting cookies – Record visits and track engagement with particular pages or links.

You can block or delete cookies by adjusting your browser settings. However, disabling cookies may affect website functionality.

For more information, visit www.allaboutcookies.org/manage-cookies.

Website Terms of Use

Access and use of the Cornwall Unlocked website are subject to the following terms:

• Use of this website constitutes acceptance of these terms.
• Cornwall Unlocked strives to ensure the website is free from errors or viruses but cannot guarantee this.
• All website content is protected by copyright and may not be copied, downloaded, or reproduced for commercial use.
• We are not responsible for the content of external websites linked from www.cornwallunlocked.co.uk.
• We are not liable for any loss or damage resulting from use of our website.

Updates to This Policy

We regularly review and update our Privacy Policy to reflect changes in legislation or our business practices. Please check this page periodically to ensure you are aware of the latest version.